Senior Director, Technology Account Management

2 days ago


Chicago, Illinois, United States Jones Lang LaSalle Full time
Job Title: Senior Director, Technology Account Management

At Jones Lang LaSalle, we're committed to empowering our employees to shape a brighter way. As a Senior Director, Technology Account Management, you'll play a critical role in driving delivery of technology, data solutions, and associated support services across a portfolio of customer accounts.

Key Responsibilities:
  • Oversee and drive delivery of technology, data solutions, and associated support services across a portfolio of customer accounts.
  • Orchestrate delivery efforts across all technologies in play on an account, ensuring delivery performance is aligned with the contractual scope of services and service level agreements.
  • Manage resource allocation, forecasting, and supply and demand management to ensure optimal resource utilization.
  • Oversee performance of assigned direct and indirect technology resources, identifying and addressing any performance issues as needed.
  • Partner with sales, client growth, and account directors/exec leaders to identify, monitor, and advance opportunities for organic account growth, net new growth, and renewals.
  • Develop and manage Statements of Work (SOW) and Scope of Services documents, including staffing estimates, LOEs, skills, timelines, delivery models, pricing models/estimates.
  • Understand and navigate contracts to protect JLL's business interests and mitigate risk in delivery engagements.
  • Ensure timely transition of opportunities from sales/solution phases into delivery/kickoff phases, mobilizing all tech delivery resources.
  • Oversee project performance during implementation/transition phases in coordination with project managers and program managers.
  • Ensure JLL's account management and delivery management governance processes, controls, and best practices are utilized on assigned customer accounts.
  • Manage financial targets, including tech revenue, profitability, operational/staffing budgets, costs, accruals, forecasting, etc.
  • Serve as an escalation point for delivery-related issues and risks, leading issue resolution and root cause analysis efforts.
Requirements:
  • Accountable for the performance and results of a team, with work primarily achieved through others and a % of performance measured by results of the team.
  • Identifies and resolves technical, operational, and organizational problems and adapts plans and priorities to address resource and operational challenges.
  • Provides technical guidance to employees, colleagues, and/or customers.
  • Requires in-depth understanding of different systems, theories, and practices across varied technology delivery engagements with basic knowledge of other disciplines (business, financials, pre-sales/sales, people management, etc.).
  • Applies a strong understanding of the industry and how own team, multiple teams, or practice area contributes to the achievement of objectives.
Education and Experience:
  • Requires a bachelor's degree in addition to 5-years+ broad range of business and technical delivery experience.
  • MBA or similar post-graduate studies are beneficial, not required.
  • Experience with SDLC, Agile, ITSM, and/or ITIL industry best practices and methodologies.
  • Intimately familiar with the world of corporate real estate (CRE) including portfolio and facilities management functions, businesses, processes, stakeholders, markets, etc.
  • Understands real estate technology market: PropTech, IWMS, Smart Buildings, IoT, etc.


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