Administrative Project Coordinator

1 day ago


Morrisville, United States Carolina Restoration Services of North Carolina Inc Full time
Job Title: Administrative Project Coordinator

Join Carolina Restoration Services of North Carolina Inc as an Administrative Project Coordinator and be a vital member of our team. As a key player in our operations, you will be responsible for the initial assessment of new residential and commercial loss claims and dispatching the appropriate crews. Your exceptional communication skills and ability to work independently will be essential in determining the initial course of action in a fast-paced environment.

Key Responsibilities:
  • Assess new loss claims and dispatch crews accordingly
  • Monitor job status, manage claim files, and generate invoices and reports
  • Collaborate with departmental coordinators, project managers, and accounting
  • Apply for jobsite permits and pull lien agents as needed
  • Prepare contracts and generate change orders
  • Upload project documents into DASH in a timely manner
  • Utilize multiple software programs, including MS Office, Word, Excel, Outlook, DASH, XactAnalysis, and Symbility
  • Correspond with customers, insurance adjusters, and agents via email
  • Manage appointments, updates, and scheduling changes in a timely and efficient manner
  • Maintain appointments on the Google company calendar
  • Initiate and manage creation of job files, digital documents, and job-related paperwork
  • Facilitate the prompt resolution of customer concerns
Requirements:
  • 3+ years of previous high-volume customer service experience
  • 3+ years of previous office administration experience in a fast-paced office environment
  • Demonstrate a positive, patient, sincere, and empathetic attitude
  • Clear communication skills via in-person, phone, email, etc.
  • Ability to work after hours/on-call (remotely) on a rotational basis using a company-provided cell phone, tablet, and Internet access
  • Restoration or construction industry experience a plus
  • Excellent data entry skills with a high level of accuracy
  • Advanced computer skills with Microsoft Word, Excel, and Outlook
  • Experience with Xactimate or DASH software a plus
  • Ability to adjust to changing priorities on short notice
  • Professional appearance and demeanor
Work Environment:

Work is performed in an office environment, specifically in an open office with individual cubicles, without substantial exposure to adverse environmental conditions. On occasion, it may be required to perform job duties outside of the typical office setting.

Compensation:

Yearly Salary



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