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Retail Operations Supervisor

2 months ago

Arlington, Tennessee, United States Community Choice Financial Family of Brands Full time

Position Overview: Retail Operations Supervisor

As a Retail Operations Supervisor, you will play a crucial role in enhancing the overall performance of the store by managing account oversight and recovery strategies while delivering an exceptional customer service experience. Your daily responsibilities will include fostering customer relationships and showcasing innovative sales techniques, all while serving as a role model and vital contributor to the store's achievements. We are committed to your professional growth, offering extensive training and development programs to elevate your career.

Key Responsibilities:

  • Establish and nurture customer relationships to drive new business, sustain store profitability, and enhance brand loyalty.
  • Expand store growth by leveraging business partnerships, securing referrals, and engaging in community events.
  • Mentor and develop team members, assisting with employee management and training to maximize team effectiveness.
  • Oversee store performance by achieving Key Performance Indicators (KPIs) and guiding team members through performance analysis and training.
  • Ensure security protocols are followed and manage opening and closing procedures, including vault management and cash handling.
  • Supervise account management and recovery efforts while prioritizing customer service to mitigate losses.
  • Maintain compliance with company policies and local, state, and federal regulations.
  • Support daily operations in the absence of the General Manager.
  • Utilize your personal vehicle for business-related tasks, including bank deposits.
  • Thrive in a dynamic, fast-paced environment while managing multiple tasks to meet performance standards.
  • Employ strong interpersonal skills to effectively communicate with customers and team members at all levels.
  • Commit to a full-time work schedule with regular in-person attendance, including limited weekend hours.

Qualifications:

  • Bilingual in English and Spanish.
  • High School Diploma or equivalent required.
  • 1-2 years of supervisory or management experience preferred.
  • Strong verbal and written communication skills.
  • Proficient in phone systems, Point of Sale, Microsoft Office, and other relevant technologies.
  • Valid driver's license and personal vehicle for business use.
  • Must be at least 18 years of age.
  • Ability to pass a criminal background check.
  • Physical demands include remaining stationary, moving freely within the store, and operating mechanical controls.

Preferred Qualifications:

  • Associate degree or higher.
  • Experience in leadership roles within sales or customer service.
  • Background in retail, sales, or financial services.

What We Offer:

Our benefits include:

  • Comprehensive training programs to ensure your success.
  • Access to a robust learning management system with various e-learning modules.
  • Paid on-the-job training and professional development opportunities.
  • Multiple coverage options for Medical, Dental, and Vision.
  • Group Health & Wellness Program with exclusive savings.
  • 401(k) options with company matching.
  • Flexible Spending Accounts and Health Savings Accounts.
  • Life Insurance options.
  • Voluntary benefits including disability insurance.
  • A diverse and inclusive workplace culture.

Our Commitment to Diversity:

We are dedicated to fostering a diverse and inclusive environment where all team members can thrive. Our commitment to diversity is integral to our success, and we strive to create a workplace where everyone feels valued and empowered.

About Us:

The Community Choice Financial Family of Brands is a prominent retailer of financial services, committed to providing access to essential financial solutions for unbanked and underbanked consumers. With a strong presence across multiple states, we are dedicated to helping individuals secure the financial services they need.