Relationship Manager

4 weeks ago

Austin, Texas, United States Openlane Full time
About the Role

We are seeking a highly skilled Relationship Manager to join our team at Openlane. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, driving business growth, and ensuring operational efficiencies.

Key Responsibilities
  • Cultivate new business relationships and manage customer acquisition
  • Coach and develop your team in portfolio management, data analysis, and business development
  • Conduct regular meetings with your team to align on goals and strategy
  • Provide industry-leading knowledge to help customers manage and grow their businesses
  • Forecast opportunities and challenges based on understanding local area and customer operations
  • Lead prospecting, growth, and portfolio development efforts
  • Act as a trusted advisor through collaboration with internal stakeholders and external partners
  • Ensure compliance with applicable laws and codes for the assigned geographic area
Requirements
  • 5+ years of experience in customer-facing, sales, sales support roles
  • 3+ years of people leadership experience
  • Experience in team management and building strong sales relationships
  • Passion for leading people, projects, and budgets
  • Ability and desire to frequently travel within your market to support our current and prospective customer base
  • Familiarity with risk management principles and collections procedures
  • High level of accountability towards local goals and business targets
What We Offer
  • Competitive pay
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement
Why Join Us

At Openlane, we are committed to making dreams come true for independent car dealers. We believe in building strong relationships with our customers and providing them with the tools and resources they need to succeed. If you are passionate about customer service, leadership, and business growth, we encourage you to apply for this exciting opportunity.

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