IT Service Desk Manager

4 weeks ago


Decatur, Illinois, United States Macon-Bibb County, GA Full time
Job Summary

The IT Service Desk Manager is responsible for overseeing the daily operations of the service desk, ensuring that all technical issues are resolved efficiently and effectively. This role requires strong leadership and communication skills, as well as the ability to analyze complex technical problems and develop effective solutions.

Key Responsibilities

Manage the service desk team, providing guidance and support to ensure excellent customer service and timely issue resolution
Develop and implement policies and procedures to improve service desk operations and efficiency
Analyze and resolve complex technical issues, working closely with internal stakeholders and external vendors as needed
Collaborate with other IT teams to ensure seamless integration and effective communication
Develop and manage the service desk budget, ensuring effective use of resources and compliance with organizational policies

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field
5+ years of experience in IT service management, with a focus on service desk operations
Strong leadership and communication skills, with the ability to analyze complex technical problems and develop effective solutions
Experience with IT service management tools and technologies, including ticketing systems and help desk software
Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer

Macon-Bibb County, GA offers a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401-A retirement plan and flexible spending accounts. We also offer opportunities for professional development and growth, as well as a collaborative and dynamic work environment.
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