IT Service Desk Support Specialist

4 weeks ago


Decatur, Illinois, United States Macon-Bibb County, GA Full time
Job Summary

The IT Service Desk Analyst will provide technical support and assistance to the Fire Department staff, ensuring the smooth operation of their information technology systems. This role requires strong problem-solving skills, attention to detail, and excellent communication abilities.

Key Responsibilities
  • Provide technical support and troubleshooting for desktops, laptops, printers, and other IT equipment
  • Respond to helpdesk ticket requests in a timely manner and ensure resolution of assigned tickets
  • Collaborate with management, end users, and other departments to coordinate work activities and resolve problems
  • Participate in projects related to technical and non-technical initiatives and ongoing support
  • Develop and maintain standard operating procedures and training guides
Requirements
  • Bachelor's degree in Information Technology, Computer Science, Mathematics, or a related field
  • At least 6 months to 1 year of demonstrated computer-related technical support or administration experience
  • Strong knowledge of IT infrastructure, technical triage, troubleshooting, testing, and monitoring concepts
  • Excellent customer service and communication skills
Working Conditions

This position requires light physical demands with intermittent sitting, standing, walking, computer use, and occasional lifting of objects. The work environment is both indoor office and outdoor work area.

Macon-Bibb County offers a competitive salary and benefits package, including medical, dental, and vision plans, prescription coverage, and a 401-A retirement contribution plan.



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