Guest Service Ambassador
4 weeks ago
We are seeking a highly skilled Guest Service Representative to join our team at Hampton Inn Decatur. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide personalized service to guests, responding to their requests with a sense of urgency and concern.
- Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
- Communicate effectively with guests, fellow employees, vendors, and other outside business representatives.
- Perform a variety of clerical duties, including basic computer work, reception, and simple accounting tasks.
- Meet/exceed company goals and metrics, including occupancy and guest satisfaction.
- Complete all required training and adhere to standard operating procedures and property-specific brand standards.
Requirements:
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Excellent communication and interpersonal skills.
- Ability to lift up to 25 pounds and stand for long periods.
- Basic computer skills and knowledge of hotel systems, including PBX phone system, key card system, and PMS reservation systems.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A chance to make a difference in the lives of our guests and colleagues.
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