Guest Service Ambassador

4 weeks ago


Decatur, Illinois, United States Hampton Inn Decatur Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at Hampton Inn Decatur. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide personalized service to guests, responding to their requests with a sense of urgency and concern.
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Communicate effectively with guests, fellow employees, vendors, and other outside business representatives.
  • Perform a variety of clerical duties, including basic computer work, reception, and simple accounting tasks.
  • Meet/exceed company goals and metrics, including occupancy and guest satisfaction.
  • Complete all required training and adhere to standard operating procedures and property-specific brand standards.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 25 pounds and stand for long periods.
  • Basic computer skills and knowledge of hotel systems, including PBX phone system, key card system, and PMS reservation systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to make a difference in the lives of our guests and colleagues.


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