Guest Service Ambassador
4 weeks ago
Collegiate Hotel Group is seeking a talented Guest Service Representative to join our team at Graduate Charlottesville. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our guests.
Key Responsibilities:- Greet guests warmly and personally, recognizing their individual needs and preferences
- Review arrival lists daily and prepare welcome amenities for guests
- Escort VIPs to their rooms and check them in prior to arrival
- Answer phone calls promptly and efficiently, providing accurate information and resolving guest inquiries
- Count and reconcile cash drops at the beginning and end of each shift, ensuring accurate cash handling procedures
- Maintain a clean and organized front desk area, ensuring a welcoming environment for guests
- Participate in lobby activation and upsell programs to enhance guest experiences
- Utilize proper procedures when handling guest PII data, ensuring confidentiality and security
- Communicate effectively with guests and team members, exceeding expectations and resolving complaints professionally
- Prior customer service experience
- High school diploma or equivalent
- Basic computer skills
- Effective verbal and written communication skills
- Ability to work in a fast-paced environment, prioritizing tasks and managing time efficiently
- Daily pay option
- Free telemedicine and virtual mental health care access
- Multiple health insurance and life insurance options
- 401k plan with company match
- Paid time off for eligible team members
- Holiday pay and paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts
Collegiate Hotel Group is an Equal Opportunity Employer. The hiring process may consist of a phone interview, manager interview, drug screen, background check, reference checks, and potential employment assessment. Specific compensation and benefit details will be discussed during the interview process.
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