Guest Service Ambassador

4 weeks ago


Charlottesville, Virginia, United States Schulte Full time
Job Title: Guest Service Representative

Collegiate Hotel Group is seeking a talented Guest Service Representative to join our team at Graduate Charlottesville. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our guests.

Key Responsibilities:
  • Greet guests warmly and personally, recognizing their individual needs and preferences
  • Review arrival lists daily and prepare welcome amenities for guests
  • Escort VIPs to their rooms and check them in prior to arrival
  • Answer phone calls promptly and efficiently, providing accurate information and resolving guest inquiries
  • Count and reconcile cash drops at the beginning and end of each shift, ensuring accurate cash handling procedures
  • Maintain a clean and organized front desk area, ensuring a welcoming environment for guests
  • Participate in lobby activation and upsell programs to enhance guest experiences
  • Utilize proper procedures when handling guest PII data, ensuring confidentiality and security
  • Communicate effectively with guests and team members, exceeding expectations and resolving complaints professionally
Requirements:
  • Prior customer service experience
  • High school diploma or equivalent
  • Basic computer skills
  • Effective verbal and written communication skills
  • Ability to work in a fast-paced environment, prioritizing tasks and managing time efficiently
Benefits:
  • Daily pay option
  • Free telemedicine and virtual mental health care access
  • Multiple health insurance and life insurance options
  • 401k plan with company match
  • Paid time off for eligible team members
  • Holiday pay and paid holidays
  • Pet insurance
  • Employee Assistance Program
  • Discounted hotel rooms
  • Savings Marketplace discounts

Collegiate Hotel Group is an Equal Opportunity Employer. The hiring process may consist of a phone interview, manager interview, drug screen, background check, reference checks, and potential employment assessment. Specific compensation and benefit details will be discussed during the interview process.



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