Clinical Support Representative
6 days ago
**Why Join Us?**
We are a dynamic and forward-thinking healthcare company, dedicated to improving patient care and outcomes. As a member of our Individualized Care team, you will have the opportunity to make a meaningful impact on people's lives, develop your skills, and grow your career in a supportive and collaborative environment.
About the Role:
This is a full-time remote position, offering flexibility and autonomy. You will work closely with our team to resolve customer inquiries, provide personalized support, and drive business results.
Key Responsibilities:
- Develop and maintain strong relationships with customers, healthcare providers, and internal stakeholders
- Respond to complex therapy and reimbursement questions from customers, providing accurate and timely solutions
- Collaborate with cross-functional teams to drive process improvements and enhance customer experience
- Leverage analytical and problem-solving skills to identify trends, opportunities, and areas for improvement
- Stay up-to-date with industry developments, regulations, and best practices to ensure expertise and excellence
Requirements:
- 1-3 years of experience in a clinical support or customer-facing role, preferably in the healthcare industry
- Minimum high school diploma or equivalent; prefer a degree in a relevant field
- Proven ability to build strong relationships, communicate effectively, and drive results-oriented solutions
- Excellent analytical, problem-solving, and time management skills
- Familiarity with medical terminology, pharmacy practices, and regulatory requirements
- Knowledge of Medicare, Medicaid, and Commercially insured payer common practices and policies, preferred
Anticipated Hourly Range: $19.55 - $27.65 per hour
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