Customer Support Representative

3 weeks ago


Atlanta, Georgia, United States NorthPoint Search Group Inc Full time

Are you looking for a stable career in customer service with opportunities for growth and advancement?

We are seeking a highly skilled Senior Customer Service representative to join our team at NorthPoint Search Group Inc. in the Atlanta, GA area. As a Senior Customer Service - Atlanta, GA ($45-$55k | Salary + Bonus), you will be responsible for providing exceptional customer support to our clients while working in-office or from home after onboarding.

Key Responsibilities:

  • Handle emailed cases for quotes, orders, and product selection
  • Use Salesforce.com for case management and ERP system - Profit 21
  • Provide phone support to customers

Requirements:

  • 3-5 years of technical customer service experience
  • Preferably in the industrial equipment industry

Benefits:

  • Up to $55k salary plus bonus potential
  • Hybrid work-from-home option available after 9-12 months
  • 401k matching and profit sharing


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