Client Services Associate
2 weeks ago
Hourly Rate: $13.50/hour
Position Overview:
As a vital part of the Member Services Department, the Member Services Representative plays a crucial role in delivering exceptional support and guidance to our clients regarding the various products offered by Lofton Staffing & Security.
Key Responsibilities:
- Ensure punctuality and presence at the designated workstation at the start of each shift.
- Activate and log on all CBT lab computers to verify functionality.
- Access and monitor the database and email accounts, checking for updates at least twice daily.
- Assign seating to students in accordance with CBT Lab Policy.
- Schedule courses for students registered through alternate locations as necessary.
- Oversee the Sterling queue and evaluate students' SSV as required.
- Generate cards for students who pass and provide guidance to those who do not.
- Supervise students in the CBT lab to deter cheating and offer assistance as needed.
- Prepare classrooms for instructor-led sessions when required.
- Maintain a secure environment in the CBT lab, ensuring that it is never left unattended when students are present.
- Support instructors as needed during training sessions.
- Assist member companies with registration and training-related inquiries.
- Provide front desk support as necessary.
- Be prepared to stay until the last student completes their testing or until 5:30 p.m. on regular business days.
- Ensure adequate supplies of cards and ribbons for the following business day.
- Conclude CBT lab operations in accordance with established policies at the end of each day.
- Greet students scheduled for computer-based training in a professional manner.
Work Schedule: Monday to Friday, with varying hours based on office needs. Occasional Saturday work may be required for training and development. Overtime may also be necessary.
This position is temp-to-hire and offers full-time hours with a rotating schedule of 6:15 AM - 3 PM, 7 AM - 4 PM, and 8 AM - close.
Lofton Staffing & Security is an Equal Opportunity Employer.
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