Client Services Associate

2 months ago


Gonzales, Louisiana, United States Lofton Staffing & Security Full time

Compensation: $13.50 per hour

Position Overview:

As a Member Services Representative, you will play a crucial role in supporting the Member Services Department by offering guidance and assistance regarding the various products provided by our organization.

Key Responsibilities:

  • Ensure punctuality and presence at the designated workstation at the start of each shift.
  • Activate and log on all CBT lab computers to confirm proper functionality.
  • Access and monitor database and email systems, checking for updates and changes at least twice daily.
  • Organize seating arrangements for students in accordance with CBT Lab Policy.
  • Schedule courses for students registered through alternate locations by visiting the relevant websites.
  • Oversee the Sterling queue and assess students' SSV as necessary.
  • Generate cards for students who pass and guide those who do not on their options.
  • Supervise students in the CBT lab to deter cheating and provide assistance as needed.
  • Prepare classrooms for instructor-led sessions when required.
  • Maintain a secure environment in the CBT lab, ensuring that it is never left unattended with students present.
  • Support instructors as needed during training sessions.
  • Assist member companies with inquiries related to registration or employee training.
  • Provide front desk support as necessary.
  • Lab closers should be ready to remain until the last student completes testing or until 5:30 p.m., as needed.
  • Ensure that all card and ribbon supplies are sufficient for the next business day.
  • Conclude CBT lab operations in accordance with established policies at the end of the day.
  • Greet students scheduled for computer-based training in a professional manner.
Technical Skills: Proficiency in navigating computer systems and databases to select courses accurately is essential.

Work Schedule: Monday to Friday, with varying hours based on office needs. Occasional Saturday shifts may be required for training and development. Overtime may also be necessary.

This position is temp-to-hire and offers full-time employment with a rotating schedule of 6:15 AM - 3 PM, 7 AM - 4 PM, and 8 AM - close.

We are an Equal Opportunity Employer.
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