Client Services Associate
2 months ago
Compensation: $13.50 per hour
Position Overview:
As a Member Services Representative, you will play a crucial role in supporting the Member Services Department by offering guidance and assistance regarding the various products provided by our organization.
Key Responsibilities:
- Ensure punctuality and presence at the designated workstation at the start of each shift.
- Activate and log on all CBT lab computers to confirm proper functionality.
- Access and monitor database and email systems, checking for updates and changes at least twice daily.
- Organize seating arrangements for students in accordance with CBT Lab Policy.
- Schedule courses for students registered through alternate locations by visiting the relevant websites.
- Oversee the Sterling queue and assess students' SSV as necessary.
- Generate cards for students who pass and guide those who do not on their options.
- Supervise students in the CBT lab to deter cheating and provide assistance as needed.
- Prepare classrooms for instructor-led sessions when required.
- Maintain a secure environment in the CBT lab, ensuring that it is never left unattended with students present.
- Support instructors as needed during training sessions.
- Assist member companies with inquiries related to registration or employee training.
- Provide front desk support as necessary.
- Lab closers should be ready to remain until the last student completes testing or until 5:30 p.m., as needed.
- Ensure that all card and ribbon supplies are sufficient for the next business day.
- Conclude CBT lab operations in accordance with established policies at the end of the day.
- Greet students scheduled for computer-based training in a professional manner.
Work Schedule: Monday to Friday, with varying hours based on office needs. Occasional Saturday shifts may be required for training and development. Overtime may also be necessary.
This position is temp-to-hire and offers full-time employment with a rotating schedule of 6:15 AM - 3 PM, 7 AM - 4 PM, and 8 AM - close.
We are an Equal Opportunity Employer.
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