Production Support Specialist

6 days ago


Irving, Texas, United States Motion Recruitment Full time
Production Support Engineer

Grow your career as a Production Support Engineer with a leading global bank in Irving, TX. This contract role offers a strong possibility of extension and requires working a hybrid schedule 2-3 days onsite per week.

About the Role

As a Production Support Engineer, you will drive change, reduce toil, and come up with strategic solutions to improve application support activities across multiple regions. You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and learn from you.

Key Responsibilities
  • Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.
  • Work with different Risk reporting Teams, including various reporting tools like Tableau or Cognos/Ad Hoc queries to decode complex queries and maintain data integrity in report outcomes.
  • Perform Incident and Problem management, including prioritization, root cause analysis, and escalation/coordinating with appropriate groups.
  • Improve production management process across multiple regions using tools such as ITRS, AutoSys, AppDynamics, TruSight, Elk.
  • Perform root cause analysis, making recommendations to fix root causes, and hold post-mortems.
  • Provide Overnight/weekend or when required support for the applications on a rotational basis.
Requirements
  • 3+ years of Level 2/3 Production Support with strong debugging and analytical skills.
  • 1+ years of experience supporting large financial services firms.
  • 3+ years of experience with Sybase, Oracle, Unix shell scripting/SQL, and writing scripts and database queries.
  • 1+ years of experience using and setting up production management tools.
  • Strong focus on communication and technical skills, system stability, quality, and functionality against user expectations, problem management, and resolution.
Benefits
  • Medical Insurance - Four medical plans to choose from for you and your family.
  • Dental & Orthodontia Benefits.
  • Vision Benefits.
  • Health Savings Account (HSA).
  • Health and Dependent Care Flexible Spending Accounts.
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance.
  • Hospital Indemnity Insurance.
  • 401(k) including match with pre and post-tax options.
  • Paid Sick Time Leave.
  • Legal and Identity Protection Plans.
  • Pre-tax Commuter Benefit.
  • 529 College Saver Plan.

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.



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