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Client Account Specialist
2 months ago
Position Overview:
The Client Account Specialist role presents a dynamic and rewarding career opportunity within a leading organization. We are seeking a dedicated individual who is eager to contribute to a prestigious and innovative company.
Key Responsibilities:
- Serve as the primary point of contact for client communications.
- Exhibit a positive, empathetic, and professional demeanor towards clients consistently.
- Engage with clients through multiple communication channels.
- Collaborate with various departments to ensure seamless service delivery.
- Process client and internal requests efficiently.
- Utilize available resources to investigate and resolve client issues and complaints.
- Provide constructive feedback on service processes to enhance best practices and overall efficiency.
- Manage a portfolio of low to mid-level client accounts, ensuring all training documentation is current.
- Demonstrate proficiency in company systems.
- Adhere to safety protocols and practices.
- Perform minimal lifting of 10-15 lbs.
Qualifications:
- High school diploma or equivalent qualification.
- Excellent communication abilities.
- Proficient in navigating multiple software systems.
- Strong attention to detail.
- Enthusiastic, self-motivated individual.
- Ability to maintain composure and work effectively under pressure.
- Basic knowledge of Excel and Microsoft Office applications.
- Capability to manage tasks independently.
- 1-2 years of experience in a customer service role.
