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Guest Services Representative

2 months ago

Louisville, Kentucky, United States Myriad Hotel Full time
Job Summary

We are seeking a skilled Guest Services Agent to provide exceptional customer service and create a memorable experience for our guests.

Key Responsibilities
  • Respond to guest inquiries and requests in a timely and professional manner.
  • Maintain a thorough understanding of hotel services and amenities to provide accurate information to guests.
  • Offer recommendations and assistance to guests regarding local attractions and services.
  • Arrange transportation and tours based on guest requests.
  • Handle guest requests for amenities and services, ensuring prompt and accurate fulfillment.
Requirements
  • High school diploma or equivalent.
  • Previous experience in customer service or hospitality is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and ability to handle guest inquiries and complaints professionally.
  • Proficiency in using hotel management systems.
  • Detail-oriented with strong organizational skills.
  • Flexibility to work varying shifts, including evenings and weekends.
About Myriad Hotel

Myriad Hotel is a purpose-led, performance-driven company that strives to foster a culture of belonging based on respect, connection, openness, and authenticity.

We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.