Customer Experience Specialist
1 week ago
At SunWater Spa, we pride ourselves on offering a unique modern mineral soaking pool experience that emphasizes healing arts, spirituality, and local heritage. Our facility is set against the stunning backdrop of the Rocky Mountains.
Role Summary:The Guest Services Agent will report directly to the Guest Services Manager and will be responsible for various front desk, reception, and support duties. Candidates must be available for both morning and evening shifts.
Key Responsibilities:- Follow established company protocols and procedures
- Ensure consistent desk coverage in collaboration with team members
- Greet and assist guests with a warm welcome
- Address inquiries regarding spa services and amenities
- Manage incoming phone calls and emails efficiently
- Handle appointment bookings, modifications, and cancellations
- Check-in guests and process payments accurately
- Open and close the spa in accordance with procedures
- Resolve customer complaints and escalate issues as needed
- Maintain cleanliness and organization of spa areas
- Ensure timely delivery of guest therapies
- Educate guests about available spa offerings
- Communicate relevant issues to management
- Uphold cleanliness and organization standards
- Operate spa systems with proficiency
- Assist with additional tasks as assigned
- Strong attention to detail and organizational skills
- Team-oriented with a commitment to integrity
- Flexible scheduling availability
- Proficient in point of sale systems
- Ability to thrive in fast-paced environments
- Excellent communication and multitasking abilities
- Enthusiastic with a strong customer service focus
- Basic math skills and experience in handling cash
- Minimum of 1 year in a customer service role
- High school diploma or equivalent
- Proficient in computer applications
- Strong customer relations skills
- Experience with POS systems is preferred
- Ability to stand or sit for extended periods
- Physical capability for bending, lifting, and walking
- Ability to lift items weighing up to 50 lbs.
- Perform cleaning duties throughout the day
- Adhere to health and safety guidelines
- Follow hygiene and disinfectant protocols
*Note: The responsibilities outlined are essential functions of the position. Additional tasks may be assigned by management as necessary.
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