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Customer Experience Representative
2 months ago
A Customer Experience Specialist is a key member of our team, responsible for delivering exceptional living experiences at our properties. This role involves a wide range of activities, including property marketing, sales, and customer engagement.
Key Responsibilities- Manage and respond to all community inquiries, ensuring a high level of resident satisfaction and adherence to our Exceptional Living Policies.
- Deliver exceptional resident experiences through responsive, consistent, positive, and professional interactions.
- Create memorable first impressions by preparing properties for daily showings, including opening and closing model units and amenities.
- Conduct pre-inspections on move-ins to ensure homes are ready for occupancy, as well as move-out inspections using company software.
- Assist with resident needs and inquiries, ensuring a deep understanding of community lease agreements and policies.
- Conduct market surveys to compare competition weaknesses and advantages.
- Stay up-to-date on company software usage and policies.
- High School diploma or GED required.
- Minimum of one (1) year of customer service skills, with property management or hospitality experience preferred.
- Strong people management and leadership skills.
- Solid interpersonal, customer relations, and communication skills.
- Experience in Microsoft Office, including Outlook, Word, and Excel.
- Possession of a valid state-issued Driver's License and a safe driving record.
- A competitive salary range of $18-$20 per hour.
- A comprehensive benefits package, including medical and dental insurance, 401K plan with employer matching, and more.
- A robust PTO policy, including sick leave, floating holidays, vacation, and personal days.
- Two volunteer days per year.
- Company-paid short-term and long-term disability, parental leave, and other benefits.
