Customer Experience Specialist

1 week ago


Manitou Springs, Colorado, United States SunWater Spa Full time
Job Overview

At SunWater Spa, we pride ourselves on providing a unique and rejuvenating experience in a modern mineral soaking pool environment. Our facility is dedicated to the healing arts, spirituality, and the rich local history of our surroundings.

Position Summary:

The Guest Services Agent plays a vital role in our operations, reporting directly to the Guest Services Manager. This position encompasses responsibilities at the front desk, reception area, and as a floater, requiring flexibility for both morning and evening shifts.

Key Responsibilities:
  • Follow established company protocols and procedures
  • Ensure consistent desk coverage in collaboration with team members
  • Greet and assist guests with warmth and professionalism
  • Respond to inquiries regarding spa services and amenities
  • Manage incoming phone calls and emails efficiently
  • Schedule, modify, and cancel guest appointments as needed
  • Facilitate guest check-ins and process financial transactions
  • Open and close the spa in accordance with operational guidelines
  • Address guest concerns and escalate issues when necessary
  • Maintain cleanliness and organization of spa areas
  • Ensure timely delivery of guest therapies
  • Educate guests about available spa offerings
  • Communicate any operational issues to management
  • Uphold cleanliness and orderliness in all areas
  • Operate spa management systems with proficiency
  • Assist with additional tasks as assigned by supervisors
Qualifications:
  • Strong attention to detail and organizational skills
  • Ability to work collaboratively within a team
  • Flexible scheduling availability
  • Familiarity with point of sale systems
  • Ability to thrive in a fast-paced environment
  • Excellent communication and multitasking abilities
  • Enthusiastic approach to customer service
  • Basic mathematical skills and cash handling experience
Education and Experience:
  • Minimum of 1 year in a customer service role
  • High school diploma or equivalent
  • Proficient in computer applications
  • Strong customer relations skills
  • Experience with POS systems is preferred
Physical Requirements:
  • Ability to stand or sit for extended periods
  • Physical capability for bending, lifting, and walking
  • Ability to lift items weighing up to 50 lbs.
  • Perform cleaning duties throughout the workday
  • Adhere to health and safety guidelines
  • Follow hygiene and disinfecting protocols

*Note: The responsibilities listed are essential functions of the role. Additional tasks may be assigned by supervisors as needed.



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