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Lead Clinical Coordinator

2 months ago

Norfolk, Virginia, United States National Counseling Group Full time
Position Overview:
National Counseling Group is actively looking for a full-time Lead Clinical Coordinator.

Under the general supervision of the local Operations Director, the Lead Clinical Coordinator is tasked with implementing the CARE Model of Supervision across a designated geographic area or program for one or more ncgCARE Partners.

This role is classified as a Tier 1 Leadership position, holding responsibility for the overall staff experience, clinical excellence, and customer satisfaction within the department.

Daily travel is required, with a working vehicle and valid driver's license necessary. Travel may account for up to 25% of the workweek, with minimal overnight stays.



Key Responsibilities:
  • Oversees case assignments for the team.
  • Fosters and maintains community partnerships with stakeholders to ensure service satisfaction and accessibility.
  • Conducts initial assessments in the absence of a clinical assessor.
  • Initiates contact with clients within 15 days of their first session.
  • Communicates with all referring professionals within 30 days of the initial session.
  • Regularly engages with individuals and families, at least at intake and quarterly thereafter, to gather feedback on service satisfaction.
  • Provides crisis monitoring and tracking, including aftercare reviews.
  • Attends court hearings or client-related community meetings as necessary.
  • Monitors the caseload utilization of assigned team members.
  • Offers consultation for crisis situations to team members.
  • Reviews clinical documentation from team members, providing recommendations and approvals as needed.
  • Assists with the use and integration of electronic systems (EHR, HRIS, LMS).
  • Participates in service recovery activities as indicated by the complaint and grievance policy or as directed by the Site Director.

Employment Benefits:
We offer competitive salaries based on experience, along with a comprehensive benefits package that includes:

  • Health, Dental, and Vision Insurance
  • Flexible Spending Account (FSA) / Health Savings Account (HSA)
  • Company-Paid Basic Life Insurance
  • Voluntary Supplemental Benefits (e.g., Accident, Critical Illness, Short-Term Disability)
  • 401(k) Plan

ncgCARE and its affiliates are committed to maintaining a drug-free workplace and uphold equal opportunity for all individuals, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

We are dedicated to making reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless such accommodations would impose an undue hardship on our operations.

Preferred Experience:
Minimum of 3 years in a clinical role, with a solid understanding of ethical and legal practices in accordance with local guidelines, informed consent, the implications of behavioral health diagnoses, clinical service definitions, client welfare, clinician development, trauma-informed service delivery, cultural humility, and appropriate supervisory modalities.

Educational Requirements:
Master's degree or higher.

Licenses & Certifications:
Preferred:
- Supervisee in SW (VA)
- Resident in Counseling (VA)
- Licensed Clinical Social Worker
- Licensed Professional Counselor

Preferred Behaviors:
- Team Player: Works effectively as part of a group.
- Enthusiastic: Displays intense and eager enjoyment and interest.
- Dedicated: Committed to a task or purpose with loyalty and integrity.

Preferred Motivations:
- Flexibility: Thrives when allowed to set personal schedules and goals.
- Self-Starter: Motivated to perform independently.