Patient Support Operations Manager

6 days ago


Louisville, Kentucky, United States Knipper Health Full time
Job Overview

Knipper Health is seeking an experienced Patient Support Operations Manager to lead our team in providing exceptional patient support. As a key member of our operations team, you will be responsible for monitoring team activity and effectiveness, managing queues in the Call Center Software, updating FAQs, handling escalations, and expediting tickets issued by the teams.

Key Responsibilities:
  • Lead team performance to meet or exceed daily, weekly, monthly goals established by Pharmacy Leadership.
  • Participate in training, daily monitoring, and coaching of team members.
  • Motivate and encourage agents through positive communication and feedback.
  • Assist and provide guidance to staff for handling call escalations.
  • Provide administrative support to the department Supervisor and/or support staff relative to department.

Requirements:
  • High School Diploma
  • Ability to read, write, speak, and understand the English language
  • Prior experience in training, lead roles, or supervisory experience within a contact center or customer-facing environment

Preferred Qualifications:
  • Nationally certified through the PTCB or another approved certifying agency
  • Experience with drug reimbursement issues and claim adjudication process
  • Experience with insurance benefits investigations; knowledge of U.S. Private and Government payers

Salary: $65,000 - $85,000 per year, depending on experience.

About Knipper Health:
Knipper Health is a healthcare company dedicated to providing exceptional patient support. We are committed to delivering high-quality services that meet the needs of our patients and customers. If you are passionate about delivering outstanding results and have a strong background in patient support, we encourage you to apply for this exciting opportunity.

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