Patient Support Operations Lead

3 days ago


Louisville, Kentucky, United States Knipper Health Full time
Responsibilities
  • Lead team performance to meet or exceed daily, weekly, monthly goals established by Pharmacy Leadership.
  • Participate in training, daily monitoring, and coaching of team members.
  • Motivate and encourage agents through positive communication and feedback.
  • Assist and provide guidance to staff for handling call escalations.
  • Provide administrative support to the department Supervisor and/or support staff relative to department.
Requirements
  • High School Diploma.
  • Ability to read, write, speak, and understand the English language.
  • Prior experience in training, lead roles, or supervisory experience within a contact center or customer-facing environment.

We offer an estimated salary range of $60,000 - $80,000 per year, depending on qualifications and experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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