Patient Support Specialist
2 days ago
Join Our Team as a Patient Support Specialist
We are seeking a dedicated and detail-oriented Patient Support Specialist to join our team. As a key member of our patient support team, you will be responsible for delivering exceptional customer service to patients and healthcare providers.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to navigate complex situations in a calm and professional manner.
Key Responsibilities:
- Answer calls, emails, and other requests from patients and/or healthcare providers while meeting or exceeding service level goals.
- Handle incoming and outgoing calls per shift, ensuring timely resolution of inquiries and concerns.
- Capture information accurately and update systems as needed.
- Provide availability, tracking, and shipping information for patients' medication as required.
- Assist new and returning patients with their application process for services.
Requirements:
- Pharmacy experience preferred.
- Excellent customer service skills.
- Ability to work in a fast-paced environment.
What We Offer:
- A competitive estimated salary range of $45,000 - $55,000 per year, based on location and experience.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Opportunities for career growth and professional development.
About Us:
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation, and speed to market.
Diversity, Equity & Inclusion:
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. We maintain an inclusive environment through persistent self-reflection, build a culture of care, engagement, and recognition with clear outcomes, and ensure growth opportunities for our people.
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