Technical Support Specialist
3 weeks ago
At Desktop & Depot Support, we are seeking a highly motivated Technical Support Specialist to join our team in Louisville, Kentucky. This is an exciting opportunity for individuals who enjoy working with PC hardware and software to provide top-notch support to our clients.
The estimated salary for this position is $55,000 - $65,000 per year, depending on experience.
About the Role:
- Provide workstation software break-fix support
- Perform IMAC (Install, Moves, Adds, and Changes) tasks
- Loading images
- Asset recovery
- Asset tagging
- Printer support
- Client Center (Tech Bar) support
- IT service management updates
- Other client support duties as needed
Requirements:
- Previous experience in desktop support is desired, but training will be provided for new hires
- Knowledge of PC imaging
- Experience with change management and incident management
- Proficiency in using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
Benefits:
- We offer ongoing learning and development opportunities to foster continuous growth
- A community of virtue-centered co-workers and clients
- Regular performance appraisals and opportunities for advancement
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