Technical Support Specialist

3 weeks ago


Louisville, Kentucky, United States Desktop & Depot Support Full time

At Desktop & Depot Support, we are seeking a highly motivated Technical Support Specialist to join our team in Louisville, Kentucky. This is an exciting opportunity for individuals who enjoy working with PC hardware and software to provide top-notch support to our clients.

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience.

About the Role:

  • Provide workstation software break-fix support
  • Perform IMAC (Install, Moves, Adds, and Changes) tasks
  • Loading images
  • Asset recovery
  • Asset tagging
  • Printer support
  • Client Center (Tech Bar) support
  • IT service management updates
  • Other client support duties as needed

Requirements:

  • Previous experience in desktop support is desired, but training will be provided for new hires
  • Knowledge of PC imaging
  • Experience with change management and incident management
  • Proficiency in using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe

Benefits:

  • We offer ongoing learning and development opportunities to foster continuous growth
  • A community of virtue-centered co-workers and clients
  • Regular performance appraisals and opportunities for advancement


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