Senior .NET Application Support Specialist

1 day ago


Dallas, Texas, United States Forhyre Full time
Job Overview

We are seeking a highly skilled Senior .NET Application Support Specialist to join our team at Forhyre. As a key member of our Application Support team, you will be responsible for providing expert-level assistance to our customers, ensuring timely and accurate solutions to their technical problems.

The ideal candidate will have a strong background in .NET, SQL, and related technologies, with a proven track record of leading high-priority incident resolution, enhancements, and development activities. You will work closely with our Service Desk and End Users to provide end-to-end resolution for Application Support issues, and collaborate with 3rd party vendors to resolve support issues related to COTS & SaaS applications.

Key Responsibilities:

  • Lead high-priority incident resolution, enhancements, and development activities
  • Collaborate with 3rd party vendors to resolve support issues related to COTS & SaaS applications
  • Work with Service Desk and End Users to provide end-to-end resolution for Application Support issues
  • Coordinate/Support for Release Management & Deployments
  • Support the ongoing effort to baseline current Asset database and CMDB
  • Prepare Application Know-how documentation wherever applicable
  • Adhere to customer's IT Support processes and Security policies

Requirements:

  • 10+ years of hands-on experience in .NET, SQL, ASP .Net, WebApps, and related technologies
  • Familiar with Agile & Waterfall SDLC
  • Understanding of ITIL v4 Service Lifecycle
  • Familiar with ServiceNow & JIRA
  • Prior experience in application support activities (i.e. Incident Management, Problem Management, Service Request Fulfillment, Application Performance Monitoring, Job Monitoring, and Root Cause Analysis)
  • Prior development experience to work on application maintenance tasks (corrective, preventive, perfective, and adaptive maintenance activities) as required
  • Good communication skills, both written and verbal
  • Good analysis skills in order to aid in trouble-shooting and problem-solving

Preferred Qualifications:

  • Experience working on Angular
  • Prior experience with Service Transition
  • Well-versed with Onsite-Offshore execution model
  • Ability to understand business requirements/impacts in a highly technical environment
  • High attention to details and service-minded approach
  • Willing to learn new technologies on the job & cross-skill across similar technologies

Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.



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