Senior .NET Application Support Specialist
1 day ago
We are seeking a highly skilled Senior .NET Application Support Specialist to join our team at Forhyre. As a key member of our Application Support team, you will be responsible for providing expert-level assistance to our customers, ensuring timely and accurate solutions to their technical problems.
The ideal candidate will have a strong background in .NET, SQL, and related technologies, with a proven track record of leading high-priority incident resolution, enhancements, and development activities. You will work closely with our Service Desk and End Users to provide end-to-end resolution for Application Support issues, and collaborate with 3rd party vendors to resolve support issues related to COTS & SaaS applications.
Key Responsibilities:
- Lead high-priority incident resolution, enhancements, and development activities
- Collaborate with 3rd party vendors to resolve support issues related to COTS & SaaS applications
- Work with Service Desk and End Users to provide end-to-end resolution for Application Support issues
- Coordinate/Support for Release Management & Deployments
- Support the ongoing effort to baseline current Asset database and CMDB
- Prepare Application Know-how documentation wherever applicable
- Adhere to customer's IT Support processes and Security policies
Requirements:
- 10+ years of hands-on experience in .NET, SQL, ASP .Net, WebApps, and related technologies
- Familiar with Agile & Waterfall SDLC
- Understanding of ITIL v4 Service Lifecycle
- Familiar with ServiceNow & JIRA
- Prior experience in application support activities (i.e. Incident Management, Problem Management, Service Request Fulfillment, Application Performance Monitoring, Job Monitoring, and Root Cause Analysis)
- Prior development experience to work on application maintenance tasks (corrective, preventive, perfective, and adaptive maintenance activities) as required
- Good communication skills, both written and verbal
- Good analysis skills in order to aid in trouble-shooting and problem-solving
Preferred Qualifications:
- Experience working on Angular
- Prior experience with Service Transition
- Well-versed with Onsite-Offshore execution model
- Ability to understand business requirements/impacts in a highly technical environment
- High attention to details and service-minded approach
- Willing to learn new technologies on the job & cross-skill across similar technologies
Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
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