Application Support Specialist
3 days ago
At Jackson Walker, we are seeking a highly skilled Application Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.
Key Responsibilities:- Provide 1st and 2nd level support for firm-approved applications and technology equipment.
- Deliver exceptional customer service in a fast-paced environment, staying positive under pressure.
- Produce detailed documentation of all service calls in our ticketing system.
- Maintain an in-depth understanding of assigned application sets, becoming a Subject Matter Expert for both end-users and troubleshooting.
- Create and maintain Knowledge Base articles for end-user support issues.
- Monitor support issues related to assigned applications.
- Participate in application upgrades and deployments, ensuring seamless communication with the TRC, IT Department, and user community.
- Critical thinking and problem-solving skills to resolve issues for end-users.
- Ability to build relationships with end-users and staff to provide next-level support and a culture of collaboration.
- Technical expertise, with continual self-paced improvement of technical skills, specifically mastery of the firm's applications and other technology.
- Ability to travel as required for support roles.
- Excellent communication skills to follow instructions effectively from diverse groups and provide information with courtesy and tact.
- Sighted
- Good hearing and clear speaking voice
- Dexterity with hands and fingers
- Ability to lift light weights
This is a regular full-time position, requiring regular attendance and the ability to work unscheduled overtime hours. Other duties may be assigned by the employer.
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