Application Support Specialist

3 days ago


Dallas, Texas, United States Jackson Walker Full time
Job Title: Application Support Specialist

At Jackson Walker, we are seeking a highly skilled Application Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities:
  • Provide 1st and 2nd level support for firm-approved applications and technology equipment.
  • Deliver exceptional customer service in a fast-paced environment, staying positive under pressure.
  • Produce detailed documentation of all service calls in our ticketing system.
  • Maintain an in-depth understanding of assigned application sets, becoming a Subject Matter Expert for both end-users and troubleshooting.
  • Create and maintain Knowledge Base articles for end-user support issues.
  • Monitor support issues related to assigned applications.
  • Participate in application upgrades and deployments, ensuring seamless communication with the TRC, IT Department, and user community.
Requirements:
  • Critical thinking and problem-solving skills to resolve issues for end-users.
  • Ability to build relationships with end-users and staff to provide next-level support and a culture of collaboration.
  • Technical expertise, with continual self-paced improvement of technical skills, specifically mastery of the firm's applications and other technology.
  • Ability to travel as required for support roles.
  • Excellent communication skills to follow instructions effectively from diverse groups and provide information with courtesy and tact.
Physical Requirements:
  • Sighted
  • Good hearing and clear speaking voice
  • Dexterity with hands and fingers
  • Ability to lift light weights

This is a regular full-time position, requiring regular attendance and the ability to work unscheduled overtime hours. Other duties may be assigned by the employer.



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