Application Support Manager
2 weeks ago
Double Down Group is seeking a highly skilled Application Support Manager to lead our support team in ensuring smooth operations of our SaaS product. As a key member of our team, you will play a crucial role in maintaining high service availability and customer satisfaction.
Key Responsibilities:- Manage and lead a geographically dispersed team of support engineers.
- Develop and implement a scalable support model that accommodates our growing client base.
- Establish clear roles and responsibilities within the team to ensure efficient incident resolution and customer support.
- Develop and enforce SLAs for incident response and resolution, ensuring alignment with client expectations.
- Implement proactive monitoring and alerting mechanisms to anticipate and mitigate potential issues before they impact clients.
- Act as a primary point of contact for escalated client issues, demonstrating a commitment to resolving issues promptly and effectively.
- Collaborate closely with account management and customer success teams to address client concerns and enhance overall customer satisfaction.
- Oversee the monitoring of SaaS infrastructure health and performance, identifying opportunities for optimization and scalability.
- Implement robust disaster recovery and business continuity plans to minimize service disruptions and ensure data integrity.
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Proven experience in a similar role managing support teams for SaaS products.
- Strong understanding of SaaS architecture and cloud-based technologies, including.Net Core, Azure, and Angular.
- Experience with building and scaling support operations to meet the needs of a growing client base.
- Excellent leadership, communication, and interpersonal skills.
- Ability to thrive in a fast-paced environment and manage priorities effectively.
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SaaS Product Application Support Manager
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1 week ago
Dallas, Texas, United States ExecRecruitment Full timeJob Title: Sr Application AdministratorLocation: RemoteDuration: 6 months+ extensionDuties:The duties of a Sr Application Administrator include, but are not limited to:Provide advanced expertise for the administration, configuration and support of applications;Architect application deployment processes and strategies that align with State standards for...
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3 weeks ago
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Enterprise Application Manager
2 weeks ago
Dallas, Texas, United States Motion Recruitment Full timeJob Title: Enterprise Application ManagerJob Description:A prominent Software Engineering Company in the Healthcare space is seeking an Enterprise Application Manager to oversee the administration, maintenance, and optimization of business applications. The ideal candidate will have 8 years of experience in IT, 4 years of experience managing enterprise...
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Enterprise Application Manager
2 weeks ago
Dallas, Texas, United States Motion Recruitment Full timeJob Title: Enterprise Application ManagerA prominent Software Engineering Company in the Healthcare space is seeking an Enterprise Application Manager to oversee the administration, maintenance, and optimization of business applications.Key Responsibilities:Coordinate with IT teams and vendors for prompt issue resolutionMaintain comprehensive documentation...