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Healthcare Call Center Representative II and III

2 months ago

Kansas City, Missouri, United States SS&C Technologies Full time
Job Description

SS&C Technologies is seeking a skilled Healthcare Call Center Representative II and III to join our team. As a key member of our contact center, you will provide exceptional customer service to our clients and their customers, answering questions, resolving issues, and assisting with pharmaceutical and/or medical health transactions.

Responsibilities:
  • Respond to inbound phone calls and process customer inquiries/requests into the appropriate system or database.
  • Research, resolve, and respond to inquiries and problems of a more complex nature.
  • Provide facilities, doctors, and members with routine healthcare information on effective dates of coverage, claims history, deductible and coinsurance amounts, and medical benefits.
  • May be responsible for providing on-the-job training for newer associates.
  • Daily work includes call center activity, transaction processing/data entry, customer correspondence, and quality assurance.
Requirements:
  • High School Diploma or equivalent.
  • Flexibility to work evenings, weekends, and holidays required.
  • For Level II Reps: 1 year of high-volume call center experience required.
  • For Level III Reps: 1 year of healthcare call center experience and demonstrated knowledge of Medicare required.
  • Strong preference for experience working with Medicare, Medicaid, Affordable Act, Commercial, Small/Large Group and/or Pharmaceutical Benefits Management.
  • Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple programs within a Windows-based environment.
What We Offer:
  • Flexible work schedule with hybrid work model and business casual dress code.
  • 401k matching program and professional development reimbursement.
  • Flexible personal/vacation time off, sick leave, and paid holidays.
  • Medical, dental, vision, employee assistance program, and parental leave.
  • Committed to welcoming, celebrating, and thriving on diversity.
  • Hands-on, team-customized training, including SS&C University.
  • Discounts on fitness clubs, travel, and more.