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Customer Service Representative II
2 months ago
Children's Mercy Kansas City is seeking a highly skilled Customer Service Representative II to join our team. As a key member of our hospital operations, you will be responsible for providing world-class customer service to patients, families, and staff.
Key Responsibilities:
- Answer and process incoming calls to the Nurse Advice Line
- Handle patient, clinic, and provider staff information calls
- Communicate effectively with patients and families, incorporating Service Excellence and shared values
- Process administrative work between calls
- Page personnel by pager or overhead paging system
- Respond to emergency situations, monitoring alarms and notifying appropriate personnel
Requirements:
- High School diploma or equivalent and 3-5 years of experience in customer service or a related field
- Associate's degree and no experience necessary, with on-the-job training
What We Offer:
- Competitive pay and benefits package
- Opportunities for professional growth and development
- A dynamic and inclusive work environment
About Children's Mercy Kansas City:
Children's Mercy Kansas City is a leading pediatric hospital that provides world-class care to children and families. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve.
