Customer Service Representative
4 days ago
About the Role
As a Community Relations Associate (Receptionist) at Senior Living Residences, you will be the face of our community, providing exceptional customer service and creating a warm and welcoming environment for our residents, staff, and visitors. You will be responsible for managing phone calls, greeting visitors, providing community information, and assisting residents with their requests. Additionally, you will perform administrative duties as assigned by the Director of Business Administration. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.
Responsibilities
- Provide exceptional customer service to residents, staff, and visitors
- Manage phone calls, greet visitors, and provide community information
- Assist residents with their requests and needs
- Perform administrative duties as assigned by the Director of Business Administration
- Work effectively in a fast-paced environment and prioritize tasks to meet deadlines
Requirements
- Experience with email, calendar management, and answering phones
- Physical ability to stand, sit, bend, and transfer residents (with and without assistance)
- Excellent communication and interpersonal skills
- Punctuality and reliability
What We Offer
At Senior Living Residences, we offer a comprehensive benefits program, including competitive pay rates, generous bonus programs, and a range of perks and incentives to support your well-being and career development. We are committed to creating a diverse and inclusive work environment that values and respects the unique experiences and perspectives of all our associates. We are proud to have been recognized as a Top Place to Work by The Boston Globe and are committed to continuing to provide exceptional care and services to our residents and communities.
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