Customer Service Representative

4 days ago


Hyattsville, Maryland, United States Forman Mills Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for providing exceptional customer service, processing transactions accurately and efficiently, and maintaining a clean and organized checkout area.

Key Responsibilities:

  • Process customer transactions, including returns, exchanges, and layaways, in accordance with company policies and procedures.
  • Provide a courteous, fast, and friendly checkout experience to all customers.
  • Maintain a clean and tidy checkout area, including restocking shelves and supplies as needed.
  • Work varied hours, including evenings, weekends, and holidays, to meet the needs of the business.
  • Communicate effectively with customers and team members, including providing information on company policies and procedures.

Requirements:

  • High school diploma or equivalent required.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and customer service skills.
  • Ability to lift up to 50 pounds and stand for long periods of time.

Benefits:

  • Competitive hourly wage.
  • Opportunities for advancement and professional growth.
  • Generous employee discount program.
  • Health, dental, and vision insurance.
  • 401(k) plan with employer match.

About Forman Mills: Forman Mills is a dynamic and growing retail company dedicated to providing exceptional customer service and value to our customers. We are committed to creating a positive and inclusive work environment that supports the growth and development of our team members.



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