VIP Player Acquisition Manager

3 days ago


Las Vegas, Nevada, United States The Orleans Hotel & Casino Full time
Director of Player Development

At The Orleans Hotel & Casino, we are committed to delivering exceptional gaming experiences to our valued customers. To achieve this goal, we are seeking a highly skilled Director of Player Development to oversee our player development initiatives.

**Estimated Salary:** $160,000 - $200,000 per year, depending on experience.

Job Summary:

This key role will be responsible for developing and implementing strategies to drive growth and retention of high-end players, analyzing comp decisions, reinvestment rates, and programs for these valuable customers.

Responsibilities:

  • Develop and execute department policies and objectives to grow new and existing players.
  • Implement trackable player programs to monitor customer interactions and preferences.
  • Supervise, schedule, and train Hosts and VIP Services staff to provide exceptional guest service.
  • Collaborate with cross-functional teams to develop targeted promotions and events.
  • Monitor customer satisfaction and loyalty metrics to inform future initiatives.

Requirements:

  • Minimum 5 years of experience in marketing or a related field.
  • Proven track record of success in player development or a related area.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.

Benefits:

The Orleans Hotel & Casino offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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