Player Development Lead

3 weeks ago


Las Vegas, Nevada, United States The Orleans Hotel & Casino Full time
Director of Player Development

**Company Overview:** Boyd Gaming Corporation is a leading casino entertainment company in the United States, known for its success and commitment to excellence.

We are seeking an experienced Director of Player Development to join our team at The Orleans Hotel & Casino. This key role will be responsible for driving growth and retention of high-end players, analyzing comp decisions, reinvestment rates, and programs for these valuable customers.

**Estimated Salary:** $120,000 - $150,000 per year, depending on experience.

Job Description:

  • Oversee daily operations of the department, including analysis of comp decisions, reinvestment rates, and programs for high-end players.
  • Establish and execute department policies and objectives to grow new and existing players.
  • Implement trackable player programs to monitor customer interactions and preferences.
  • Supervise, schedule, and train Hosts and VIP Services staff to provide exceptional guest service.
  • Train staff to increase guest satisfaction and loyalty.
  • Provide input on VIP events and promotions to enhance customer engagement.

Required Skills and Qualifications:

  • 5+ years of marketing management experience.
  • Strong customer service and interpersonal skills.
  • Working knowledge of computers and player tracking systems.
  • Strong written and verbal communication skills.
  • Able to obtain/maintain any necessary certifications and/or licenses.

Additional Information:

All applicant information will be kept confidential according to EEO guidelines.

The Orleans Hotel & Casino is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability.



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