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Client Relations Specialist
2 months ago
Client Relations Specialist Location:
Statewide, IL
Time Type:
Full time
Job Requisition ID:
RC75127
Join the American National Red Cross and become a vital part of a humanitarian organization that impacts millions of lives each year.
Why Choose Us?
As a leading humanitarian entity in the nation, the American National Red Cross is committed to providing assistance to individuals in need across the United States and, in collaboration with other Red Cross networks, around the globe.
By joining our organization, you will have a direct influence on a meaningful mission, enabling you to help save lives on a daily basis.
If you share our commitment to aiding others, we invite you to explore this exceptional career opportunity.We are dedicated to fostering a diverse workforce and delivering our programs and services in a culturally competent manner that reflects the communities we serve.
Our workplace is collaborative, respectful, and inclusive, emphasizing allyship and a culture of belonging that empowers all team members.
Come to learn, grow, and thrive while sharing your passion for making a positive impact.Key Responsibilities:
Customer Support:
Assist all Red Cross / Biomedical clients through various channels, including but not limited to:
- Database management
- Direct mail communications
- Email correspondence
- Health History assistance
- Modifications/Data Entry
- Mobile Application support
- Phone inquiries
- Appointment scheduling
- Tele-recruitment
- Text messaging
- Web assistance
Operational and Administrative Duties:
Provide operational support and administrative tasks utilizing one or multiple systems with minimal supervision
Maintain confidentiality, independent discretion, and sound judgment
Prepare reports as required
Participate in training as necessary
Additional tasks may include list generation, appointment scheduling, and any other activities needed to support our clients
Coordinate efforts with internal and external stakeholders, including vendors, and identify appropriate escalation paths for work activities as necessary
Receive customer communications nationwide.
Address customer issues directly and/or collaborate with internal team members to escalate and resolve issues promptly to ensure satisfaction.
Develop, coordinate, and execute responses to customer requests, including direct contact with donors or sponsors. Deliver exceptional customer service during all interactions with donors, sponsors, or internal team members.Personal Accountability:
- Responsible for daily and weekly productivity
- Attendance and punctuality
- Quality Assurance
- Monthly performance reviews
- Upholding a professional work environment
- Standard working hours for this position are 11:45 am - 8:15 pm Central Standard Time, Sunday through Thursday or Tuesday through Saturday
- Training hours will be 10:00 am to 6:30 pm Central Standard Time, M-F for approximately 3 months.
Qualifications:
High school diploma, specialized business, or secretarial/administrative training required. Associate's or Bachelor's degree preferred.
Minimum one year of relevant customer service experience
Advanced proficiency in computer skills, including knowledge of word processing, Excel spreadsheets, database applications, website/internet tools, and Microsoft Office applications is essential.
The salary range for this position is $19.62/hr.This position will be posted for a minimum of five business days and may be extended if the applicant pool needs to be broadened.
Note that American National Red Cross salaries are aligned with the specific geographic location in which the work is primarily performed.
Other factors that may influence your actual salary include your specific skills, years of experience, and comparisons to other employees already in this role.
Benefits for You:
We prioritize your well-being while you support others. As a mission-driven organization, we believe our team deserves excellent support to perform outstanding work.
- Medical, Dental, and Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- Paid Time Off + Holidays
- 401K with 5% match
- Paid Family Leave
- Employee Assistance Programs
Disability and Insurance:
- Short + Long Term
- Service Awards and recognition
Join our team and seize the opportunity to make a difference every day. The American National Red Cross is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
