Airport Operations Manager

3 weeks ago


New York, New York, United States MAXIMUS Consulting Services, Inc. Full time
General Manager Job Description

Maximus Global Services (MGS) is seeking a highly skilled and experienced General Manager to lead our airport operations team. As a key member of our management team, you will be responsible for ensuring the delivery of exceptional customer service, maintaining high standards of safety and quality, and driving business growth.

Key Responsibilities:
  • Manage the daily operations of the airport, including supervising staff and ensuring compliance with safety, quality, and regulatory standards.
  • Develop and implement policies, systems, and procedures to improve efficiency and effectiveness.
  • Monitor and maintain staffing levels, seeking new business opportunities and promoting company services.
  • Develop and approve schedules, participate in planning processes, and maintain a favorable working relationship with clients.
  • Ensure financial targets are met through effective scheduling and time management.
  • Maintain a favorable working relationship with employees, promoting a cooperative and harmonious working climate.
  • Effectively coach, counsel, and discipline employees, working with the Safety Quality Director and trainer to ensure the safety and security of the operation.
  • Project a favorable image of the company, promoting its aims and objectives and fostering public recognition and acceptance.
  • Communicate areas of accountability and performance expected of personnel assigned, inspiring and motivating others to do well.
Requirements:
  • Bachelor's Degree or equivalent.
  • 2-3 years' experience in customer service, with previous aviation/airline experience highly preferred.
  • Pass a background check, be computer literate in MS Office packages, and able to read, write, and speak English.
  • Maintain a relationship with both employees and clients, with a good working knowledge of management practices and principles.
  • Critical thinking skills, with the ability to quickly observe a situation and make the appropriate response.


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