JFK Airport Operations Center Operator

2 weeks ago


New York, New York, United States Arora and Associates Full time
Job Title: JFK Airport Operations Center Operator

Arora and Associates, P.C. is seeking a highly skilled and detail-oriented individual to join our team as a JFK Airport Operations Center Operator. This is a full-time position that requires a strong understanding of intelligent transportation systems and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Monitor and control intelligent transportation systems, including CCTV, PAPD, and Port Authority Operations radio channels, PVMS, and VMS.
  • Monitor data from the JFK AOC Operational Dashboards to actively manage landside traffic conditions throughout the airport.
  • Identify and report potential road hazards, signal timing, or traffic patterns that impede optimal traffic flow.
  • Follow all SOPs and guidelines in the JFK AOC Traffic Management Handbook and Playbook.
  • Log all events, mitigations, incidents, and construction closures that impact traffic conditions.
  • Prepare and send periodic traffic status updates summarizing traffic conditions, mitigations implemented, flight delays and cancellations, PAPD posts and officers, relevant incidents, and any construction closure that may impact traffic conditions.
  • Coordinate with the PAPD Construction Sergeant/Lieutenant to keep traffic flowing throughout the airport.
  • Responsible for answering phone calls and assisting the Shift Supervisor with communicating relevant traffic conditions to airport stakeholders.
  • Prepare and end of shift report summarizing staffing of the traffic management team at the AOC, PAPD Staffing in the field, peak hour volumes, and mitigations implemented during the operational period.
Requirements:
  • Professional demeanor and ability to interact with stakeholders both in-person and over the phone.
  • Familiarity with regional transportation network.
  • Strong critical thinking, analytical, and problem-solving skills.
  • Good oral, written, and interpersonal communication skills.
  • Ability to remain composed during stressful high-pressure situations.
  • Team building skills and ability to work independently and as a team member in a fast-paced, deadline-driven environment.
  • Experience with Microsoft Office suite (particularly Excel) and ITS devices used at TMCs (cameras, VMS, etc.).
  • Basic knowledge of data analytics to help make data-driven decisions.
Salary and Benefits:

The salary range for this position is $62,000 to $73,000 per year. Arora and Associates, P.C. is an equal opportunity affirmative action employer and offers a comprehensive benefits package to its employees.



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