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Night Auditor/Guest Service Agent

2 months ago

Irvine, California, United States Sonesta International Hotels Full time

Job Summary:

The Night Auditor is a critical role within the hotel operations team, responsible for ensuring the accuracy and integrity of financial transactions. As a Guest Service Agent, this individual will provide exceptional service to guests during the overnight front desk shift.

Key Responsibilities:

  • Accurately balance all hotel income and expenses for every 24-hour operating period.
  • Provide exceptional guest service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Act as a liaison between the front desk and other hotel departments, ensuring seamless communication and coordination.
  • Maintain a high level of knowledge about hotel services, amenities, and policies to effectively promote and sell them to guests.
  • Contribute to a positive and respectful work environment, demonstrating a commitment to teamwork and collaboration.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • Previous experience in a hotel front desk or night audit role, with a strong understanding of financial transactions and guest service principles.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.