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Guest Services Supervisor

2 months ago

Irvine, California, United States Huntington Hotel Full time

Position Overview: The Front Desk Manager plays a pivotal role in overseeing the daily operations of the front office team, ensuring exceptional service delivery and guest satisfaction.

Key Responsibilities:

  • Supervise front office staff to guarantee adherence to hotel policies and procedures.
  • Facilitate smooth and professional front desk operations, including check-in and check-out processes.
  • Address guest inquiries and resolve issues promptly to enhance the guest experience.
  • Lead by example, fostering a culture of hospitality and service excellence among team members.
  • Conduct regular training sessions to improve staff skills in customer service and operational efficiency.
  • Maintain a positive and productive work environment, encouraging teamwork and collaboration.
  • Monitor and manage front office budgets and resources effectively.

Essential Skills:

  • Strong communication and interpersonal skills.
  • Excellent organizational abilities and attention to detail.
  • Ability to work independently and manage multiple tasks.
  • Commitment to providing outstanding guest service.

Qualifications:

  • Previous experience in hotel management or a related field.
  • Proficiency in front office operations and hotel management software.

Physical Requirements:

  • Ability to stand for extended periods and lift up to 30 pounds.
  • Must possess good vision and hearing for effective communication.

Company Overview: Huntington Hotels is dedicated to creating memorable experiences for our guests through exceptional service and a welcoming atmosphere.