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Facilities Operations Manager

2 months ago

Newport Beach, California, United States Lugano Diamonds Full time
About Us

Lugano Diamonds is a luxury retail company guided by its core values, The Lugano Way. Our team embodies a proactive mindset, working with a people-first mentality to foster an environment of continuous learning and mutual growth. Our goal is to consistently deliver remarkable results and bring innovation, teamwork, and collaboration to life.

About You

We are seeking an experienced Facilities Manager to oversee and manage all aspects of facilities operations for our luxury retail company. The ideal candidate will have a proven track record of coordinating maintenance activities, managing vendor relationships, and implementing processes. This role requires strong organizational and project management skills, as well as excellent negotiation and vendor management abilities.

Key Responsibilities
  • Facility Maintenance and Operations:
    • Work with the Salon Operations team to ensure facilities are clean, well-maintained, and operating efficiently.
    • Develop and implement maintenance schedules for all locations, including preventive maintenance and repairs.
    • Build processes, supervise, and coordinate with the salon Ops. team the work of maintenance staff and external contractors.
  • Space Planning and New Builds:
    • Work with the Real Estate Development Team on all new locations from the build stage to opening and continue to support those locations.
    • Facilitate the proper handoff from the development team to the Operations team.
    • Oversee the project roadmap/task list of new locations, ensuring that information is accurate and up-to-date.
  • Vendor Management:
    • Coordinate resolutions with vendors and locations, requesting quotes, scheduling appointments, submitting invoices, and following up upon work completion.
    • Manage relationships with vendors and service providers, including negotiating contracts and ensuring quality service delivery.
    • Oversee procurement of maintenance supplies, equipment, and services.
Requirements
  • Proven professional experience as a Facilities Manager or in a similar role, preferably in a retail or luxury environment.
  • Excellent organizational and project management skills.
  • Strong negotiation and vendor management abilities.
  • Aptitude to work independently and collaboratively with the ability to manage multiple priorities.
  • Proactive and clear communication and interpersonal skills.
  • Understanding and ability to be available to respond quickly to emergencies and provide after-hours support as needed.
  • Experience managing facilities for multiple locations, retail is preferred.
  • Knowledge and understanding of luxury retail operations and customer expectations.
Compensation and Benefits

Total annual compensation target is $90,000 (base salary plus quarterly bonus). The total compensation package is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Work Environment

Lugano Diamonds is committed to creating a diverse work environment that recruits and rewards employees based on capabilities and performance. We are inclusive, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.