Facilities Operations Manager

1 week ago

Newport Beach, California, United States Lugano Diamonds Full time
About Us

Lugano Diamonds is a fast-growing company that embodies a proactive mindset, fueled by our core values - The Lugano Way. We foster an environment of continuous learning and mutual growth, driven by innovation, teamwork, and collaboration. Our goal is to consistently deliver remarkable results and find a path to YES in all we do.

About You

We are seeking an experienced Facilities Manager to oversee and manage all aspects of facilities operations for our high-jewelry salons. The ideal candidate has a proven track record of coordinating maintenance activities, managing vendor relationships, and implementing processes. You will be responsible for ensuring that all locations are operationally efficient and provide an exceptional environment for customers and employees.

Key Responsibilities
  • Facility Maintenance and Operations: Work with the Salon Operations team to ensure that all locations are clean, well-maintained, and operating efficiently.
  • Develop and implement maintenance schedules for all locations, including preventive maintenance and repairs.
  • Build processes, supervise, and coordinate with the salon Ops. team the work of maintenance staff and external contractors.
  • Oversee the workplace inbox, ensuring that requests/issues are addressed in a timely manner.
  • Conduct ongoing salon inspections, send reports to stakeholders, resolve issues uncovered, and update stakeholders during the process and upon completion.
  • Track expenses and provide regular reports on facilities spending.
Post-Build Management
  • Work with the Real Estate Dev Team on all new locations from the build stage to opening and continue to support those locations.
  • Facilitate the proper handoff from the development team to the Operations team.
  • Oversee the project roadmap/task list of new locations, ensuring that information is accurate and up-to-date.
  • Lead regular meetings to ensure that all teams are aligned and interdependent tasks and needs are communicated.
Vendor Management
  • Coordinate resolutions with vendors and locations, requesting quotes, scheduling appointments, submitting invoices, and following up upon work completion.
  • Manage relationships with vendors and service providers, including negotiating contracts and ensuring quality service delivery.
  • Oversee the procurement of maintenance supplies, equipment, and services.
Requirements
  • Proven professional experience as a Facilities Manager or in a similar role, preferably in a retail or luxury environment.
  • Excellent organizational and project management skills.
  • Strong negotiation and vendor management abilities.
  • Aptitude to work independently and collaboratively with the ability to manage multiple priorities.
  • Proactive and clear communication and interpersonal skills.
  • Understanding and ability to be available to respond quickly to emergencies and provide after-hours support as needed.
  • Experience managing facilities for multiple locations; retail is preferred.
  • Knowledge and understanding of luxury retail operations and customer expectations.
Compensation and Benefits

The targeted annual base compensation is $90,000 (plus an annual bonus). The total compensation package is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Lugano Diamonds offers a generous compensation package that includes commission and bonus plans for all employees, multi-option healthcare plans, 401k with match, and paid time off.

Work Environment

Lugano Diamonds is committed to creating a diverse work environment that recruits and rewards employees based on capabilities and performance. We are inclusive, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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