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Guest Services Manager

2 months ago

New Orleans, Louisiana, United States Sonesta International Hotels Full time
Position Overview

Sonesta International Hotels is seeking a dedicated Guest Services Manager to oversee our front desk operations. This role is crucial in ensuring that our guests receive exceptional service and support throughout their stay.

Key Responsibilities
  • Lead and manage the front desk team to achieve operational excellence.
  • Ensure guest satisfaction by addressing inquiries and resolving issues promptly.
  • Collaborate with the Operations Manager to implement effective front desk procedures.
  • Train and mentor staff to uphold the highest standards of guest service.
  • Monitor and analyze performance metrics to enhance service delivery.
Qualifications

The ideal candidate will possess strong leadership skills, a commitment to guest satisfaction, and the ability to work in a fast-paced environment. Experience in hotel operations and a passion for hospitality are essential.