Guest Services Supervisor

2 weeks ago

New Orleans, Louisiana, United States International House Hotel Full time
Job Overview

Position: Front Desk Supervisor

As a vital member of the hospitality team, the Front Desk Supervisor plays a crucial role in managing the front office operations, ensuring optimal room occupancy, revenue generation, and guest satisfaction. This position collaborates closely with the Guest Services Manager to uphold exceptional service standards and operational accuracy.


Key Responsibilities:
  • Proactively anticipate and address guest needs, ensuring a warm welcome and professional check-in and check-out processes.
  • Thoroughly understand the roles and responsibilities of front office staff, stepping in as needed to support operations.
  • Effectively resolve guest complaints, striving for satisfaction in every interaction.
  • Master the operational systems utilized at the front desk, handling daily transactions with precision.
  • Maintain open communication with Housekeeping and Engineering regarding room status and maintenance requirements.
  • Assist the Guest Services Manager with special requests, group bookings, and unique situations.
  • Implement initiatives aimed at enhancing guest service experiences.
  • Guide occupancy strategies to maximize hotel revenue.
  • Adhere to cash handling protocols, ensuring accurate processing of payments.
  • Foster a collaborative and friendly work environment among team members.
  • Promote a culture of outstanding guest service, encouraging a positive atmosphere in all interactions.
  • Monitor guest feedback and ensure follow-up to enhance satisfaction.
  • Lead by example, cultivating a workplace culture rooted in integrity, teamwork, and service excellence.
  • Comply with safety and security procedures to ensure a secure environment.
  • Perform additional tasks as assigned by management.

Qualifications and Skills:
  • Strong work ethic, self-motivated, and capable of exercising independent judgment.
  • Demonstrated experience in customer service and problem resolution.
  • Consistent attendance in line with established guidelines.
  • Flexibility to work varied schedules, including weekends and holidays, based on business needs.
  • Ability to focus on tasks and complete assignments on time, even amidst interruptions.
  • Proficient in Microsoft Office Suite and related software.
  • Familiarity with hotel operating systems is preferred, with a willingness to learn.
  • Competence in using computers, tablets, and mobile devices.
  • Capability to manage multiple priorities and work effectively under pressure.
  • Strong interpersonal skills, maintaining confidentiality with staff and guests.
  • Ability to communicate calmly and effectively in high-stress situations.
  • Willingness to participate in team meetings and contribute to departmental goals.

Physical Requirements:
  • Ability to sit, stand, and walk for extended periods.
  • Physical capability to bend, stoop, and lift items weighing up to fifty pounds.
  • Good communication skills, both written and verbal.
  • Ability to manage multiple tasks and meet tight deadlines.
  • Knowledge of first aid and emergency evacuation procedures.

Minimum Qualifications:
  • High school diploma; hospitality or related degree preferred.
  • Four years of customer service experience, with at least one year in a supervisory role.
  • Experience in the hospitality industry is strongly preferred.
  • Proficient in Microsoft Office Suite.
  • Excellent communication skills; additional languages are a plus.

This job description is not exhaustive and may include other duties as assigned. International House Hotel is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.

  • Guest Services Supervisor

    2 weeks ago

    New Orleans, Louisiana, United States International House Hotel Full time

    Job OverviewPosition: Front Desk SupervisorReporting To: Guest Service Manager, Director of Rooms, or as designated by General ManagerClassification: Non-ExemptRole Summary:The Front Desk Supervisor plays a crucial role in managing the front office operations, ensuring optimal room occupancy, maximizing revenue, and enhancing guest satisfaction. This...

  • Guest Services Supervisor

    2 weeks ago

    New Orleans, Louisiana, United States International House Hotel Full time

    Job OverviewPosition: Front Desk SupervisorReporting To: Guest Service Manager, Director of Rooms, or as designated by the General ManagerFLSA Status: Non-ExemptRole Summary:The Front Desk Supervisor plays a crucial role in managing the front office operations, ensuring optimal room occupancy, maximizing revenue, and enhancing guest satisfaction. This...

  • Guest Services Supervisor

    2 weeks ago

    New Orleans, Louisiana, United States International House Hotel Full time

    Job OverviewPosition: Front Desk SupervisorReporting To: Guest Service Manager, Director of Rooms, or as designated by the General ManagerFLSA Status: Non-ExemptRole Summary:The Front Desk Supervisor plays a crucial role in the front office operations, ensuring that all activities are coordinated effectively to achieve optimal room occupancy, revenue...

  • Guest Services Coordinator

    1 week ago

    New Orleans, Louisiana, United States International House Hotel Full time

    Job OverviewPosition: Front Desk SupervisorReports to the Guest Service Manager or as designated by the General Manager.FLSA Exemption – Non-ExemptRole Summary:The Front Desk Supervisor plays a pivotal role in managing the front office operations, ensuring optimal room occupancy, revenue generation, and guest satisfaction. This position assists the Guest...

  • Guest Services Coordinator

    1 week ago

    New Orleans, Louisiana, United States International House Hotel Full time

    Job OverviewPosition: Front Desk SupervisorReports to the Guest Service Manager or designated authority.Classification: Non-ExemptRole Summary:The Front Desk Supervisor plays a crucial role in the front office operations, ensuring optimal room occupancy, revenue generation, and guest satisfaction. This position assists the Guest Services Manager in...

  • Guest Services Coordinator

    2 weeks ago

    New Orleans, Louisiana, United States The Historic New Orleans Collection Full time

    Position OverviewThe Historic New Orleans Collection (THNOC) is a distinguished institution dedicated to preserving the rich history and culture of New Orleans and the Gulf South. We are currently seeking candidates for the role of Visitor Services Assistant.Role SummaryThe Visitor Services Assistant serves as the primary point of contact for guests,...

  • Guest Services Coordinator

    1 week ago

    New Orleans, Louisiana, United States Omni Hotels Full time

    Location: Riverfront Hotel At Omni Hotels and Resorts, we pride ourselves on delivering genuine and memorable guest experiences across our portfolio of over 50 luxury hotels and resorts in prime business and leisure destinations throughout North America. Our reputation is built on a foundation of exceptional service, innovation, and a strong commitment to...

  • Guest Services Coordinator

    2 weeks ago

    New Orleans, Louisiana, United States Omni Hotels Full time

    Location: Riverfront Hotel At Omni Hotels and Resorts, we are dedicated to crafting genuine and memorable guest experiences across our portfolio of over 50 luxurious hotels and resorts located in prime business and leisure destinations throughout North America. Our esteemed reputation is built on a foundation of exceptional service, cultural authenticity,...

  • Guest Services Coordinator

    1 week ago

    New Orleans, Louisiana, United States Omni Hotels Full time

    Location: Riverfront Hotel At Omni Hotels and Resorts, we pride ourselves on delivering authentic and memorable guest experiences across our portfolio of over 50 luxury hotels and resorts in prime business and leisure destinations throughout North America. Our esteemed reputation is built on a foundation of exemplary culture, market authenticity,...

  • Guest Services Coordinator

    1 week ago

    New Orleans, Louisiana, United States Omni Hotels Full time

    Location: Riverfront Hotel At Omni Hotels and Resorts, we pride ourselves on delivering genuine and memorable guest experiences across our collection of luxury hotels and resorts situated in prime business and leisure destinations throughout North America. Our reputation is built on a foundation of exemplary culture, authenticity, innovation, and...

  • Guest Services Attendant

    2 weeks ago

    New Orleans, Louisiana, United States Marriott International Inc Full time

    Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Position Type Non-Management POSITION SUMMARY Creating lasting impressions is vital. As guests arrive at our establishments, we aim to ensure their experience is unforgettable. Equally, when they depart, we want them to leave with satisfaction and a sense of care throughout their...

  • Guest Services Representative

    2 weeks ago

    New Orleans, Louisiana, United States International House Hotel Full time

    Now Hiring: Guest Services Representative at International House HotelThe Guest Services Representative is essential in providing guests with a seamless check-in and check-out experience at our establishment. This role is focused on delivering a professional, warm, and efficient service to ensure guest satisfaction.Key Responsibilities:Proactively address...

  • Guest Services Representative

    1 week ago

    New Orleans, Louisiana, United States International House Hotel Full time

    Now Hiring: Guest Services Representative at International House HotelThe Guest Services Representative is essential in providing guests with a seamless check-in and check-out experience at our establishment. This role involves delivering a professional, warm, and efficient service to ensure guest satisfaction.Key Responsibilities:Proactively address and...

  • Guest Services Representative

    2 weeks ago

    New Orleans, Louisiana, United States International House Hotel Full time

    Now Hiring: Guest Services Representative at International House HotelThe Guest Services Representative is essential in providing guests with a seamless check-in and check-out experience at our establishment. This role is focused on delivering a professional, courteous, and efficient service to ensure guest satisfaction.Key Responsibilities:Proactively...

  • Guest Services Manager

    1 week ago

    New Orleans, Louisiana, United States Sonesta International Hotels Full time

    Position OverviewSonesta International Hotels is seeking a dedicated Guest Services Manager to oversee our front desk operations. This role is crucial in ensuring that our guests receive exceptional service and support throughout their stay.Key ResponsibilitiesLead and manage the front desk team to achieve operational excellence.Ensure guest satisfaction by...

  • Guest Services Representative

    2 weeks ago

    New Orleans, Louisiana, United States Pyramid Global Hospitality Full time

    Position Overview:We are seeking a friendly and professional Guest Services Representative to manage the check-in and check-out processes for our guests.Key Responsibilities:The Guest Services Representative will:Assist guests with inquiries and resolve any issues or complaints.Ensure a smooth and efficient check-in and check-out experience.Handle...

  • Guest Services Associate

    2 weeks ago

    New Orleans, Louisiana, United States Marriott International Inc Full time

    Additional Information Pay: $11.00/ hour (tipped) Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY First impressions are crucial in the hospitality industry. When guests arrive, we aim to make their experience unforgettable. Similarly, during...

  • Guest Services Representative

    2 weeks ago

    New Orleans, Louisiana, United States Labor Staffing Inc. Full time

    Job OverviewWe are looking for dedicated Guest Services Representatives to join our team. In this role, you will assist guests with their needs while also identifying opportunities for enhancing service delivery.Key Responsibilities:Check in and allocate rooms to visitorsVerify reservations made via phone and online platformsAddress guest inquiries,...

  • Guest Services Manager

    1 week ago

    New Orleans, Louisiana, United States Westin New Orleans Full time

    Compensation Type: HourlyCompany Overview: Westin New Orleans is a distinguished name in the hospitality sector, recognized for its commitment to providing exceptional guest experiences. Our hotel is strategically located in a vibrant area, offering guests easy access to local attractions and amenities. We pride ourselves on our high standards of service and...

  • Guest Services Representative

    1 week ago

    New Orleans, Louisiana, United States International House Hotel Full time

    Now Hiring: Guest Services Representative at International House HotelThe Guest Services Representative is essential in providing guests with a seamless check-in and check-out experience at our establishment. This role involves delivering a professional, welcoming, and efficient service to ensure guest satisfaction.Key Responsibilities:Proactively anticipate...