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Sales Support Specialist

2 months ago

Bronx, New York, United States Shleppers Moving & Storage Full time

About Shleppers Moving & Storage

Shleppers Moving & Storage has been a trusted name in the New York Metropolitan-Tri-State area for over 40 years, known for its commitment to providing exceptional moving services. With a focus on professionalism and customer satisfaction, Shleppers has established itself as a leading provider of relocation solutions.

We are seeking a dedicated Sales Support Specialist to join our dynamic team

In this role, you will play a vital part in supporting our sales team and ensuring a seamless customer experience. Your responsibilities will encompass a range of tasks designed to streamline operations and enhance client satisfaction.

Responsibilities:
  • Effectively manage daily tasks to convert new leads into valued customers.
  • Provide prompt and courteous responses to client inquiries via text and email, ensuring all file details are accurately completed.
  • Maintain consistent communication with clients, offering support and guidance throughout their moving journey.
  • Create comprehensive client files and schedule appointments or seamlessly transfer them to our inside sales representatives.
  • Process orders with meticulous accuracy, handling all relevant documentation with care.
  • Handle a high volume of incoming and outgoing calls, providing exceptional customer service.
  • Collaborate effectively with other members of the support team to achieve shared goals.
Requirements:
  • Proficiency in computer applications and software tools.
  • Exceptional customer service skills, with a focus on building positive relationships.
  • Excellent written and verbal communication skills in English.
  • Highly organized and responsible, with a proactive problem-solving approach.
  • Strong teamwork ethic and a willingness to contribute to a collaborative environment.
  • Meticulous attention to detail and accuracy in all tasks.