Retail Sales Support Associate

3 weeks ago

Bronx, New York, United States Altice USA Full time

Job Summary

You will be part of building and creating a new partnership with our customers. As the face of the Optimum brand, you will be a brand ambassador with a curious mind that feels comfortable in a digital space. You will understand that the best customer experience starts with you, along with the support of your team members. You will make customers feel welcome, guide them on their store journey, and help build brand relationships. You will maintain accurate inventory, clean stores, and ensure excited customers who come back to learn more.

Responsibilities

  • Provides a strong understanding and enthusiasm for technology, especially company products and services, and is a go-to resource who supports the store team in the front and back of the store.
  • Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, and reports to leadership when exceptions are found.
  • Greets customers, during peak times, identifying sales opportunities and connecting customers to sales consultants in a timely manner.
  • Will demonstrate company technology to new customers to ensure they know the basics of Optimum services.
  • Performs non-sales customer service transactions, including but not limited to, equipment returns and swaps, customer pick up for "buy-online-pick-up" in-store order fulfillment.
  • Serves as an in-store expert for Mobile support, providing in-store post-sales support for device data transfers and phone number ports.
  • Supports the onboarding of a Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
  • Assists Store Leadership in Inventory and Merchandising responsibilities:
    • Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory.
    • Assists with receiving inventory and properly stocking the back of house to store standards.
    • Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
    • Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
    • Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.

Qualifications

  • High School diploma or equivalent.
  • Minimum one year of work experience.
  • Willing to work a flexible schedule, which may include evenings, weekends, and holidays.
  • Role is overtime eligible.
  • For some locations, the ability to travel to other stores within 35 miles may be required and will be discussed upon interview.
  • Knowledge of Microsoft Word, Excel, and Outlook.
  • Must be able to carry and lift up to 25-pound boxes and remain in a stationary position, often standing or sitting for prolonged periods.
  • Continually moving self in different positions in a retail setting to accomplish tasks in various environments, including tight and confined spaces.
  • Occasionally ascends/descends a ladder to access products/boxes.

At Optimum

We are fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

Equal Opportunity Employer

We are an Equal Opportunity Employer committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Pay Transparency

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $27,720.00-$45,540.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

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