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Veterinary Front Office Coordinator
2 months ago
We are seeking a compassionate and organized Veterinary Front Office Receptionist to join our team at Animal & Bird Health Care Center, an EverVet Partner. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing waiting rooms, and ensuring a smooth patient flow.
Responsibilities:- Manage and oversee waiting rooms, greeting entrants, interacting with waiting clients, and managing client complaints
- Prepare invoices and estimates, take payments, and print receipts
- Take digital photos of patients and send them along for use in social media
- Maintain printers, paper stock, and toner cartridges
- Manage and monitor Demandforce activities (appointment requests) and InTouch Mobile text reminders
- Monitor Facebook activities and take phone messages
- Enter new clients/patients into the database and add scanned documents to patient histories
- Explain CareCredit and guide clients through the process
- Understand account payable and monthly statements, and manage end-of-day accounting
- Call in written prescriptions to a pharmacy and complete relevant medical records entries for patients
- Assist in stocking exam rooms, treatment, surgery, and radiology rooms, and help monitor inventory, rotation, and expiration dates
- High School Diploma, GED, or suitable equivalent
- At least one year of experience preferred
- Strong customer service skills and ability to communicate effectively
- Ability to lift up to 50 pounds and basic math and writing skills
- Basic understanding of the work we do and love for animals, and ability to use and understand basic medical terms
- Knowledge of computer software (Infinity and Office programs)
We offer a competitive pay range, paid time off, medical, dental, and vision benefits, employee assistance program, and more. If you are passionate about animals and providing exceptional customer service, apply today to join our team at Animal & Bird Health Care Center, an EverVet Partner.
