Financial Services Career Development Associate

6 days ago


Albuquerque, New Mexico, United States Fidelity TalentSource LLC Full time
Job Overview:
A challenging role is available at Fidelity TalentSource LLC for a Customer Support Representative. The selected candidate will be responsible for delivering exceptional customer service, resolving queries and issues in a timely manner, and providing support through various communication channels. In this position, you will play a vital role in building strong relationships with clients, ensuring their satisfaction, and contributing to the company's success.

Job Description:
Fidelity Investments is a privately held company committed to strengthening the financial well-being of its clients. As a Customer Support Representative, you will be part of a dynamic team dedicated to helping individuals achieve their financial goals. Your primary responsibilities will include answering customer inquiries, addressing concerns, and providing solutions that meet their needs. You will also have opportunities to develop your skills and knowledge through comprehensive training programs and on-the-job experience. This full-time hourly phone position offers a competitive salary and benefits package, including health insurance, dental insurance, vision insurance, disability insurance, paid time off, commuter benefit program, backup dependent care, charitable match, concierge services, wellness program, and fitness reimbursement.

What We Offer:
In addition to a rewarding work environment, we provide numerous benefits to support your career growth and personal well-being. Our company values honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. We invite talented individuals to join our team and contribute to our mission of making a positive impact on people's lives.

Benefits Package:
We offer a range of benefits to support your physical and mental well-being, as well as your career advancement. These include:
  • Health Insurance: Comprehensive medical coverage to ensure your health and well-being.
  • Dental Insurance: Preventative care and restorative services to maintain your oral health.
  • Vision Insurance: Coverage for eye exams, glasses, and contact lenses to safeguard your vision.
  • Disability Insurance: Financial protection in case of illness or injury that prevents you from working.
  • Paid Time Off: Accrued vacation days, sick leave, and holidays to recharge and relax.
  • Commuter Benefit Program: Reimbursement for public transportation costs to ease your daily commute.
  • Backup Dependent Care: Assistance with childcare or eldercare expenses to help balance your work-life responsibilities.
  • Charitable Match: Company-matched contributions to qualified charities to amplify your philanthropic efforts.
  • Concierge Services: Access to exclusive perks, such as travel discounts and event invitations, to enhance your lifestyle.
  • Wellness Program: Tools and resources to promote healthy habits, stress management, and overall well-being.
  • Fitness Reimbursement: Encouragement to prioritize your physical fitness through gym memberships and workout classes.

Salary Range:
The estimated annual salary for this role is $44,000 - $58,000, depending on location and experience. Note that this figure does not include additional forms of compensation, such as bonuses or overtime pay, which may apply.

About Fidelity Investments:
Fidelity Investments is a leading provider of investment products and services. We strive to create a culture of inclusion and belonging, where diverse perspectives are valued and respected. Our goal is to empower individuals to take control of their financial futures and achieve their long-term goals. With a commitment to excellence and a passion for innovation, we continue to grow and evolve as a leader in the financial services industry.

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