Customer Support Associate
7 days ago
Fidelity Investments is a leading financial services company that helps individuals and businesses achieve their long-term financial goals. We are currently seeking highly motivated and customer-focused professionals to join our team as Financial Customer Associates.
About the RoleThis full-time position involves working with customers to understand their financial needs and provide personalized support to help them achieve their goals. As a Financial Customer Associate, you will be responsible for responding to customer inquiries, resolving issues, and providing educational resources to help customers make informed decisions about their finances.
We are looking for individuals who possess excellent communication skills, a passion for helping others, and a strong commitment to delivering exceptional customer service. If you are a self-motivated individual with a desire to learn and grow in a dynamic environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide educational resources and support to help customers make informed decisions about their finances
- Work collaboratively with other teams to ensure seamless customer experience
- Bachelor's degree in any field or equivalent experience
- 1+ year of customer-facing experience in a call center or similar environment
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and adapt to changing priorities
- $45,000 - $60,000 per year (estimated salary range)
- A comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) matching program and employee stock purchase plan
- Opportunities for professional growth and development in a dynamic industry
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We offer a wide range of financial products and services to individuals, businesses, and institutions, and we are committed to delivering exceptional customer service and building long-term relationships with our clients.
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