Financial Services Associate
14 hours ago
**Job Overview**
CNM is seeking a skilled Financial Services Technician to provide exceptional customer service to our constituents. As a key member of our Business Office, you will be responsible for processing payments, resolving student account issues, and providing timely refunds.
**Estimated Salary:** $15.50 - $18.06 per hour (hourly compensation rate based on the CNM region)
**Job Description**
- Process high volumes of payment transactions from students, visitors, and employees, including cash, check, and credit card transactions.
- Collect and post deposits from various departments and clubs, generating collectable documentation as needed.
- Maintain security procedures to ensure the safety of funds and balance cashier drawers daily.
- Analyze student accounts, process refunds when necessary, and provide accurate explanations of tuition, fees, financial aid disbursement, and refund amounts.
**Key Responsibilities**
- Support non-credit offerings through CNM Ingenuity, including collecting payments, making reminder calls, and tracking cohorts.
- Make outgoing calls to students regarding payments and late payments.
- Prepare itemized student bills upon request.
**Requirements**
- High school diploma or equivalent and related experience required.
- Prior experience in higher education, cash handling, and customer service preferred.
**Benefits**
CNM offers a supportive work environment and opportunities for professional growth and development.
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