Customer Service Champion for Financial Growth

7 days ago


Albuquerque, New Mexico, United States Fidelity TalentSource LLC Full time
Job Description:

Fidelity Investments is a leading financial services company that helps people invest and plan for their future. We are seeking a highly motivated and customer-focused individual to join our team as a Financial Customer Associate (FCA).

In this full-time position, you will play a crucial role in assisting customers with their financial needs, providing exceptional service, and helping them achieve their financial goals. Our FCA role is an exciting opportunity to develop your skills and knowledge in a dynamic and supportive environment.

As a new FCA, you will undergo comprehensive training, where you will learn about the financial services industry, develop your communication skills, and gain experience in handling customer calls. You will work closely with our experienced team members to provide outstanding service and support to our customers.

  • You will be responsible for answering customer inquiries, resolving issues, and providing personalized advice on financial products and services.
  • You will work in a fast-paced and dynamic environment, responding to customer calls, emails, and online chats.
  • You will have the opportunity to develop your skills and knowledge through ongoing training and professional development programs.
What to Expect:

As a Financial Customer Associate, you can expect:

  • A competitive salary of $45,000 - $60,000 per year, based on location and experience.
  • A comprehensive benefits package, including health insurance, dental insurance, vision insurance, disability insurance, paid time off, commuter benefit program, backup dependent care, charitable match, concierge services, wellness program, and fitness reimbursement.
  • Ongoing training and professional development opportunities to help you advance your career.
  • The chance to work in a dynamic and supportive environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
Requirements:

To be successful as a Financial Customer Associate, you will need:

  • A high school diploma or equivalent.
  • A minimum of 1 year of customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Proficiency in basic technology skills, including navigating and troubleshooting systems.
About Us:

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We are committed to building a diverse and inclusive workplace culture that values innovation, teamwork, and customer satisfaction. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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