Client Experience Development Manager

1 month ago


New York, New York, United States Allvue Systems Full time
Responsibilities
  • Buuild trusted relationships with executives and key stakeholders within the client organizations to understand their strategic goals, drive product adoption, and achieve customer defined outcomes.
  • Create success plans that align use cases with customer objectives and configure them to clients specific business hierarchy and organizational structure.
  • Drive escalation of client issues and potential risk, quarterback the risk mitigation process, and ensure successful resolution of issues in a timely manner to create a positive customer experience.

You will also be responsible for tracking and reporting on key metrics for Customer Success, including Net Recurring Revenue (NRR), Time-to-Value, NPS, and Customer Health, among others. Additionally, you will track and communicate Allvue product and broader market updates to the customer base in a consistent manner.



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