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Client Experience Specialist

3 weeks ago

New York, New York, United States Ropes & Gray Full time
Ropes & Gray: A Global Law Firm

We are a preeminent global law firm with a strong presence in major business centers around the world. Our team of experienced lawyers and professionals is dedicated to delivering exceptional client service and providing innovative solutions to complex legal challenges.

Job Requirements

This role is responsible for providing exceptional customer service to our clients and visitors, while ensuring that all operational aspects of the front desk run smoothly. This includes managing the main telephone switchboard, coordinating meetings and events, and maintaining a welcoming and professional environment.

  1. Promptly and professionally answer all calls and ensure that they are routed expediently
  2. Follow established procedures to handle inquiries and provide accurate information to clients and visitors
  3. Foster a warm and welcoming atmosphere by greeting and directing clients and visitors upon arrival
  4. Register external visitors and monitor access to ensure a secure environment
  5. Respond to walk-up requests at the Conference Center desk by providing first-class support to internal and external clients
Qualifications

To be successful in this role, you will need:

  • A high school diploma or equivalent with a minimum of three years of related work experience
  • Hotel or law firm experience preferred
  • Proficiency in MS Office and reservation software experience a plus
  • Highly developed customer service skills and strong verbal and written communication skills
Compensation and Benefits

We offer a comprehensive total rewards package to our business support team members, including:

  • Comprehensive health and well-being benefits
  • Personal and professional development opportunities
  • Career growth opportunities
  • A collegial and supportive culture

The anticipated pay range for this role is $49,500 - $74,500, which represents our good faith estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance.